Shipping policy

ANDA Shipping Policy

Last updated: September 19, 2026

This Shipping Policy explains how ANDA processes and delivers orders.

1. Shipping Destinations

We currently ship to destinations that are available during checkout.

Available shipping destinations may change from time to time due to carrier availability, customs restrictions, product restrictions, regulatory requirements, or other logistical considerations.

If a destination is not available at checkout, we may not currently be able to ship there.

2. Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may be longer during product launches, holidays, promotional periods, or periods of unusually high order volume.

3. Shipping Times

For international orders, estimated delivery times may vary depending on the destination.

Delivery estimates are not guarantees unless expressly stated otherwise. We will nevertheless use reasonable efforts to meet the delivery timeframe communicated to you.

4. Tracking

Where tracking is available, a tracking number may be provided by email after the order has been shipped.

Tracking information may take some time to become active after the package is handed to the carrier.

5. Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated at checkout, such charges are generally the responsibility of the customer or recipient.

Customs requirements vary by country and may delay delivery.

Customers are responsible for providing accurate shipping information and any information reasonably required for customs processing.

6. Address Accuracy

Please ensure that your shipping address is complete and accurate before submitting your order.

We are not responsible for delays or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, we may contact you regarding available options and any additional shipping costs, subject to applicable law.

7. Lost, Missing, or Damaged Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier where appropriate.

If a package is lost, missing, or damaged in transit, contact us at:

andastore.info@gmail.com

We will review the situation and work with the applicable carrier or fulfillment provider.

Where applicable law requires a seller to remain responsible for the delivery of goods until the customer receives them, those legal rights will not be excluded by this policy.

8. Shipping Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

customs processing;
carrier disruptions;
severe weather;
natural disasters;
strikes;
transportation disruptions;
supply-chain interruptions; or
other events beyond our reasonable control.

If an order cannot be shipped within an applicable promised timeframe, we will contact you and provide any cancellation, refund, or delay options required by applicable law.